Shipping policy

SHIPPING POLICY

Last updated: 21/08/2026

Thank you for shopping with Christabelle.

This Shipping Policy explains how we process and deliver orders placed through our website.

1. SHIPPING DESTINATIONS

We currently ship orders to:

Australia

If you are unsure whether we ship to your location, please contact us before placing your order.

2. ORDER PROCESSING TIMES

Orders are generally processed and dispatched within [INSERT NUMBER] business days after payment has been successfully received.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During busy periods, sales, promotions, holidays or other circumstances outside our reasonable control, processing times may be longer than usual.

Once your order has been dispatched, you will receive a confirmation email containing tracking information where tracking is available.

3. SHIPPING TIMES

Estimated delivery times after dispatch are:

Australia: 3 to 7 Working Days

Delivery timeframes are estimates only and are not guaranteed. Delays may occur due to circumstances outside our reasonable control, including carrier delays, severe weather, public holidays, customs processing or other unforeseen circumstances.

4. SHIPPING COSTS

Shipping costs are calculated and displayed at checkout before you complete your purchase.

If shipping rates vary depending on the order value, destination or product, the applicable shipping cost will be displayed at checkout.

5. ORDER TRACKING

Where tracking is available, tracking information will be provided to you by email after your order has been dispatched.

Please allow some time for tracking information to become active after dispatch.

If your tracking information has not updated for an extended period, please contact us at:

Email: sales@christabelle.com.au
Phone: 03 9790 0055

6. DELIVERY ADDRESS

Please ensure that your delivery address and contact information are correct before completing your order.

Christabelle is not responsible for delays or additional costs resulting from an incorrect or incomplete delivery address provided by the customer.

If you realise that you have entered an incorrect address, please contact us as soon as possible at sales@christabelle.com.au. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.

7. DELIVERIES AND MISSED DELIVERIES

If you are not available when delivery is attempted, the carrier may leave the parcel in a safe location, leave a collection notice, or make another delivery attempt, depending on the carrier's procedures.

If your parcel is awaiting collection, it is your responsibility to collect it within the timeframe specified by the carrier.

If a parcel is returned to us because it was not collected or because an incorrect address was provided, please contact us at sales@christabelle.com.au so we can discuss available options.

Additional shipping charges may apply to resend an order where the original delivery failure was caused by an incorrect address or failure to collect the parcel.

8. LOST OR DAMAGED ORDERS

If your order appears to have been lost or arrives damaged, please contact us as soon as possible at sales@christabelle.com.au with your order number and details of the issue.

Where appropriate, we may work with the shipping carrier to investigate the delivery.

If your goods arrive damaged, please provide photographs of the damaged packaging and products where possible, as this may assist with our investigation.

Nothing in this Shipping Policy limits or excludes any rights or remedies you may have under the Australian Consumer Law.

9. INTERNATIONAL ORDERS

For international orders, additional customs duties, taxes, import charges or other fees may apply depending on the destination country.

Unless otherwise stated at checkout, any applicable customs duties, taxes or import charges are the responsibility of the customer.

International delivery times may vary due to customs clearance and other factors outside our control.

10. SHIPPING DELAYS

While we aim to dispatch and deliver orders within the estimated timeframes provided, delivery dates are estimates only.

We are not responsible for delays caused by events outside our reasonable control, including carrier delays, weather events, natural disasters, strikes, public holidays, customs delays or other unforeseen circumstances.

If your order appears to be significantly delayed, please contact us and we will assist where reasonably possible.